All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

TLS 1.2 Weak Cipher Deprecation Notification - 11 December 2021: Possible Customer Impact and Action Needed, read here: https://www.ibm.com/support/pages/node/6439547

Mobile Enterprise Gateway Notification - Rollout Starting 15 November 2021 : Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223

Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.99 % uptime
Today
Admin Portal Operational
90 days ago
99.99 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - December 10, 2021 9:30 PM ET - 1:30 AM ET
M3 (US South) - December 10, 2021 10:00 PM ET - 2:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 25, 20:44 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - December 11, 2021 9:30 PM ET - 1:30 AM ET
M1 (US East) - December 11, 2021 10:00 PM ET - 2:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 26, 03:07 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 13:21 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M3 (US South) - December 12, 2021 10:00 PM ET - 11:00 PM ET

Reason: LTM (Load Balancer) Maintenance.

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Oct 25, 20:39 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - December 13, 2021 9:00 AM ET - 1:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 26, 03:11 UTC
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021
Resolved - This incident has been resolved.
Dec 5, 16:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 13:24 UTC
Investigating - We are currently investigating this issue.
Dec 5, 13:19 UTC
Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - This incident has been resolved.
Dec 2, 19:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 19:09 UTC
Update - We are continuing to investigate this issue.
Dec 2, 18:59 UTC
Investigating - Portal Administrator emails for two-factor authentication and reset password are currently failing to be sent. We are investigating issue.
Dec 2, 18:51 UTC
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.