All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

MaaS360 Deprecation of Apple Volume Purchase Program Redemption Code Model Notification: 15 August 2022
The MaaS360 platform will be decommissioning the legacy Apple Volume Purchase Program(VPP) redemption code model effective 26 August 2022 with the MaaS360 platform release v10.87. For more details, read here: https://www.ibm.com/support/pages/node/6586584

MaaS360 M6 Platform to utilize WAF/DDOS Technology Notification - 27 August 2022: Possible customer action needed, read here: https://www.ibm.com/support/pages/node/6609340

Mobile Enterprise Gateway Notification - Rollout in Final Phases August 2022: Possible customer action needed, read pre-requisites here: https://www.ibm.com/support/pages/node/6339223

IBM MaaS360 Cloud Extender Windows Server 2012 End of Support - 15 November 2022: Details here: https://www.ibm.com/support/pages/node/6603393

Maas360 M1 Instance - US East ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.95 % uptime
Today
Admin Portal Operational
90 days ago
99.95 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Portal Instance specific date and time details:
M3 (US South) - 24 August 2022 11:00 PM - 12:00 AM ET

Reason: Network Maintenance. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none

Posted on Aug 11, 19:22 UTC
Portal Instance specific date and time details:
M3 (US South) - 25 August 2022 7:00 - 8:00 AM ET

Reason: Network Maintenance. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none

Posted on Aug 11, 19:24 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 26 August 2022 9:30 PM ET - 3:30 AM ET
M3 (US South) - 26 August 2022 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 19 August 2022

Posted on Jul 18, 16:00 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - 27 August 2022 9:30 PM ET - 3:30 AM ET
M1 (US East) - 27 August 2022 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 19 August 2022

Posted on Jul 18, 16:02 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - 29 August 2022 9:00 AM ET - 3:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 19 August 2022

Posted on Jul 18, 16:04 UTC
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022
Completed - The scheduled maintenance has been completed.
Aug 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 11:00 UTC
Scheduled - Portal Instance specific date and time details:
M4 (APAC) - 15 August 2022 7:00 - 8:00 AM ET

Reason: Database maintenance. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none

Aug 11, 04:01 UTC
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.