About This Site
Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.
Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity
IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..
Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939
Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223
PLEASE READ: MaaS360 M1 Platform to utilize Akamai Kona Technology - Possible Customer Impact! Read Here: https://www.ibm.com/support/pages/node/6347900
PLEASE READ: MaaS360 M3 Platform to utilize Akamai Kona's Technology - Possible Customer Impact! Read Here: https://www.ibm.com/support/pages/node/1283566
PLEASE READ: The IBM MaaS360 Product Suites will be deprecating support for TLS v1.1 on December 4, 2020. Read Here: https://www.ibm.com/support/pages/node/6361797
M3 (US South)- December 3, 2020 9:30 - 10:30 PM ET
Reason: Emergency Maintenance of Local Traffic Manager (LTM). No Impact is expected, but minor packet loss may be seen during this window.
Impact Post Maintenance: none
Posted on Dec 1, 19:58 UTC
M2 (EU Germany) - December 4, 2020 9:30 PM ET - 3:30 AM ET
M3 (US South) - December 4, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be on December 5, 2020**
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted November 25, 2020
Posted on Oct 28, 03:43 UTC
M6 (EU France) - December 5, 2020 9:30 PM ET - 3:30 AM ET
M1 (US East) - December 5, 2020 10:00 PM ET - 4:00 AM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted November 25, 2020
Posted on Oct 28, 03:45 UTC
M6 (EU France) - December 6, 2020 9:30 - 10:30 PM ET
Reason: Emergency Maintenance of Local Traffic Manager (LTM). No Impact is expected, but minor packet loss may be seen during this window.
Impact Post Maintenance: none
Posted on Dec 1, 19:59 UTC
M4 (APAC) - December 7, 2020 9:00 AM ET - 2:00 PM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted November 25, 2020
Posted on Oct 28, 03:48 UTC
M2 (EU Germany) - December 11, 2020 10:00 AM ET - 8:00 PM ET
Reason: Database Hardware Maintenance
Impact During Portal Maintenance: During this maintenance window changes will be non-impacting.
Impact Post Maintenance: None
Posted on Nov 2, 21:14 UTC
M2 (EU Germany) - December 11, 2020 8:00 PM ET - 2:00 AM ET
Reason: Database Hardware Maintenance
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: None
Posted on Nov 2, 21:16 UTC