About This Site
Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.
Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity
IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..
IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939
MaaS360 Deprecation of Apple Volume Purchase Program Redemption Code Model Notification: 15 August 2022
The MaaS360 platform will be decommissioning the legacy Apple Volume Purchase Program(VPP) redemption code model effective 26 August 2022 with the MaaS360 platform release v10.87. For more details, read here: https://www.ibm.com/support/pages/node/6586584
MaaS360 M6 Platform to utilize WAF/DDOS Technology Notification - 27 August 2022: Possible customer action needed, read here: https://www.ibm.com/support/pages/node/6609340
Mobile Enterprise Gateway Notification - Rollout in Final Phases August 2022: Possible customer action needed, read pre-requisites here: https://www.ibm.com/support/pages/node/6339223
IBM MaaS360 Cloud Extender Windows Server 2012 End of Support - 15 November 2022: Details here: https://www.ibm.com/support/pages/node/6603393
M3 (US South) - 24 August 2022 11:00 PM - 12:00 AM ET
Reason: Network Maintenance. No Impact is expected, but minor packet loss may be seen during this window.
Impact Post Maintenance: none
Posted on Aug 11, 19:22 UTC
M3 (US South) - 25 August 2022 7:00 - 8:00 AM ET
Reason: Network Maintenance. No Impact is expected, but minor packet loss may be seen during this window.
Impact Post Maintenance: none
Posted on Aug 11, 19:24 UTC
M2 (EU Germany) - 26 August 2022 9:30 PM ET - 3:30 AM ET
M3 (US South) - 26 August 2022 10:00 PM ET - 4:00 AM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted 19 August 2022
Posted on Jul 18, 16:00 UTC
M6 (EU France) - 27 August 2022 9:30 PM ET - 3:30 AM ET
M1 (US East) - 27 August 2022 10:00 PM ET - 4:00 AM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted 19 August 2022
Posted on Jul 18, 16:02 UTC
M4 (APAC) - 29 August 2022 9:00 AM ET - 3:00 PM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted 19 August 2022
Posted on Jul 18, 16:04 UTC