Monitoring - Currently the MaaS360 team is monitoring a delay in payload processing on devices post iOS DEP enrollment on the M3 US South instance. This may impact iOS devices post new DEP enrollments and the following areas:
* Policy Payloads
* App Distributions
* App Configurations
* Auto Device Name Changes

A configuration change was made and we are monitoring backlog decrease, but will take a few hours clear.

May 21, 2024 - 21:33 UTC

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 101 community here: https://www.ibm.com/community/101/maas360/
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www.ibm.com/support/pages/node/743939

IBM Maas360 Transition of Real-Time Notification Service Notification - Possible customer action needed for Cloud Extender service, read here: https://www.ibm.com/support/pages/node/7038030

Maas360 M1 Instance - US East ? Operational
90 days ago
99.38 % uptime
Today
Admin Portal Operational
90 days ago
99.38 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Degraded Performance
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Degraded Performance
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 UTC
Scheduled - Relay Instance specific date and time details:
EU MEG Relay - 22 May 2024 9:00 PM - 10:00 PM ET

Reason: MEG Relay site move.

Impact During Maintenance. No Impact is expected, but minor packet loss may be seen during this window. No DNS or IP address change for this move.

Impact Post Maintenance: none

May 20, 20:56 UTC
May 21, 2024

Unresolved incident: M3 (US South) Post iOS Enrollment Payload Processing Delays : 21 May 2024.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 UTC
Scheduled - Portal Instance specific date and time details:
M1 (US East) - 7 May 2024 8:00 PM - 3 AM ET

Reason: Emergency Hardware Maintenance.

Impact During Maintenance: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none

May 7, 18:54 UTC