All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223

PLEASE READ: MaaS360 M1 Platform to utilize Akamai Kona Technology - Possible Customer Impact! Read Here: https://www.ibm.com/support/pages/node/6347900

PLEASE READ: MaaS360 M3 Platform to utilize Akamai Kona's Technology - Possible Customer Impact! Read Here: https://www.ibm.com/support/pages/node/1283566

PLEASE READ: The IBM MaaS360 Product Suites will be deprecating support for TLS v1.1 on December 4, 2020. Read Here: https://www.ibm.com/support/pages/node/6361797

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.77 % uptime
Today
Admin Portal Operational
90 days ago
99.77 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
99.83 % uptime
Today
Admin Portal Operational
90 days ago
99.83 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
M3 (US South) and M6 (EU France) Database Maintenance : April 23, 2021 Apr 23, 01:00-09:00 UTC
Instance Details: (Date and Time subject to change)
M3 (US South) - April 23, 2021 9:00 PM ET - 5:00 AM ET
M6 (EU France) - April 23, 2021 9:00 PM ET - 5:00 AM ET

Reason: Database Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Customer Administrator Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Posted on Mar 12, 17:49 UTC
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021
M1 (US East) and M2 (EU Germany) Database Maintenance : April 16, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M1 (US East) - April 16, 2021 9:00 PM ET - 5:00 AM ET
M2 (EU Germany) - April 16, 2021 9:00 PM ET - 5:00 AM ET

Reason: Database Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Customer Administrator Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Mar 12, 17:45 UTC
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021
MEG US Relay Maintenance : April 11th, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:30 UTC
Scheduled - Relay Instance specific date and time details:
US MEG Relay – April 11th, 2021 11:30 PM ET - 11:45 PM ET

Reason: US MEG Relay will be moved back to Primary site, post issue from April 6th. Minor impact may be seen due to customer and internet DNS TTL (time to live) settings, possible DNS resolution errors may be seen. Minor impact is expected to clear between 15 - 30 mins.

If customers experience impact during this window, the customer can reboot their own MEG relay server to resolve impact immediately.

Impact Post Maintenance: none
Apr 7, 18:51 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
M4 (APAC) Database Maintenance : April 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 12:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - April 8, 2021 8:00 AM ET - 2:00 PM ET

Reason: Database Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Customer Administrator Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Mar 12, 17:39 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021
MEG US01 experiencing outage. VM's are not accessible. Power outage, April 06, 2021
Resolved - This incident has been resolved.
Apr 6, 14:11 UTC
Monitoring - Relays are now up and running on DR site. Service is restored and we are monitoring.
Apr 6, 13:58 UTC
Identified - The issue has been identified and we are initiating DR.
Apr 6, 13:29 UTC
Investigating - We are currently investigating this issue.
Apr 6, 11:11 UTC
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

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