All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Database Upgrade : May 31, 2019 Jun 1, 01:30-07:30 UTC
Instance Details: (Date and Time subject to change up)
M3 (US South) - May 31, 2019 10:00 PM ET - 4:00 AM ET

Reason: Database Upgrade

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Posted on May 17, 11:57 UTC
Database Upgrade : June 3, 2019 Jun 3, 13:00-18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 17, 11:55 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - June3, 2019 9:00 AM ET - 2:00 PM ET
**Maintenance moved from May 20th to June 3rd**

Reason: Database Upgrade

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Apr 3, 20:41 UTC
10.74 Code Release : June 28, 2019 Jun 29, 01:30-07:30 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - June 28, 2019 9:30 PM ET - 3:30 AM ET
M6 (EU France) - June 28, 2019 9:30 PM ET - 3:30 AM ET
M1 (US East) - June 28, 2019 10:00 PM ET - 4:00 AM ET
M3 (US South) - June 28, , 2019 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 21, 2019
Posted on Apr 3, 20:58 UTC
10.74 Code Release : July 1, 2019 Jul 1, 13:00-18:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - July 1, 2019 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 21, 2019
Posted on Apr 3, 21:01 UTC
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019
Database Upgrade : May 17, 2019
Completed - The scheduled maintenance has been completed.
May 18, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 17, 11:53 UTC
Scheduled - Instance Details: (Date and Time subject to change up)
M2 (EU Germany) - May 17, 2019 9:30 PM ET - 3:30 AM ET
M3 (US South) - Has been postoned until May 31st.

Reason: Database Upgrade

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
May 1, 15:38 UTC
May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019
Database Upgrade : May 10, 2019
Completed - The scheduled maintenance has been completed.
May 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 1, 15:22 UTC
Scheduled - Instance Details: (Date and Time subject to change up)
M6 (EU France) - May 10, 2019 9:30 PM ET - 3:30 AM ET
M1 (US East) - May 10, 2019 10:00 PM ET - 4:00 AM ET

Reason: Database Upgrade

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Apr 3, 20:38 UTC
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