All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www.ibm.com/support/pages/node/743939

IBM Maas360 Transition of Real-Time Notification Service Notification - Possible customer action needed for Cloud Extender service, read here: https://www.ibm.com/support/pages/node/7038030

Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
99.98 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
10.91 Code Release : 8 March 2024 Mar 9, 2024 02:30-08:30 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 8 March 2024 9:30 PM ET - 3:30 AM ET
M3 (US South) - 8 March 2024 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 1 March 2024

Posted on Feb 16, 2024 - 20:02 UTC
10.91 Code Release : 9 March 2024 Mar 10, 2024 02:30-08:30 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - 9 March 2024 9:30 PM ET - 3:30 AM ET
M1 (US East) - 9 March 2024 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 1 March 2024

Posted on Feb 16, 2024 - 20:05 UTC
10.xx Code Release : 11 March 2024 Mar 11, 2024 13:00-19:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - 11 March 2024 9:00 AM ET - 3:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 1 March 2024

Posted on Feb 16, 2024 - 20:08 UTC
US MEG Relay Site Move : 19 March 2024 Mar 20, 2024 03:00-04:00 UTC
Relay Instance specific date and time details: (Date and Time subject to change)
US MEG Relay - 24 July 2023 9:00 PM - 12:00 AM ET

Reason: US MEG Relay Site Move

Impact During Portal Maintenance: No Impact is expected, but minor packet loss may be seen during this window.

If customer have IP address in an allowlist, then new IP addresses need to be added to allowlist.

Existing US relay Info
__________________________________________
Relay URL: https://us01-dv.meg.maas360.com
*Primary Server IP: 173.193.219.243
*DR Server IP: 169.53.30.247
Relay URL: https://us01-gw.meg.maas360.com
*Primary Server IP: 173.193.219.242
*DR Server IP: 169.53.30.246

New US Relay Information, changing on March 20, 2024
________________________________________________
Relay URL: https://us01-dv.meg.maas360.com
*Primary Server IP: 169.55.90.26
*DR Server IP: 169.53.30.247
Relay URL: https://us01-gw.meg.maas360.com
*Primary Server IP: 169.55.90.27
*DR Server IP: 169.53.30.246

Impact Post Maintenance: none

Posted on Feb 16, 2024 - 22:32 UTC
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.