All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 101 community here: https://www.ibm.com/community/101/maas360/
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www.ibm.com/support/pages/node/743939

IBM Maas360 Transition of Real-Time Notification Service Notification - Possible customer action needed for Cloud Extender service, read here: https://www.ibm.com/support/pages/node/7038030

Maas360 M1 Instance - US East ? Operational
90 days ago
99.37 % uptime
Today
Admin Portal Operational
90 days ago
99.37 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
99.98 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 13:00 UTC
Scheduled - Relay Instance specific date and time details:
APAC MEG Relay - 17 June 2024 2024 9:00 AM - 10:00 AM ET
*Moved from 5 June 2024

Reason: MEG Relay site move.

Impact During Maintenance. No Impact is expected, but minor packet loss may be seen during this window. No DNS or IP address change for this move.

Impact Post Maintenance: none

May 23, 19:10 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - 17 June 2024 9:00 AM ET - 2:00 PM ET

Reason: Patching Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none

May 23, 19:30 UTC
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M6 (EU France) - 15 June 2024 9:30 PM ET - 2:30 AM ET
M1 (US East) - 15 June 2024 10:00 PM ET - 2:30 AM ET

Reason: Patching Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none

May 23, 19:27 UTC
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 14 June 2024 9:30 PM ET - 3:30 AM ET
M3 (US South) - 14 June 2024 10:00 PM ET - 3:30 AM ET

Reason: Patching Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none

May 23, 19:23 UTC
Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 10:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 10:02 UTC
Investigating - We are currently investigating this issue.
Jun 13, 09:51 UTC
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:00 UTC
Scheduled - Relay Instance specific date and time details:
Japan MEG Relay - 12 June 2024 9:00 AM - 10:00 AM ET

Reason: MEG Relay site move.

Impact During Maintenance. No Impact is expected, but minor packet loss may be seen during this window. No DNS or IP address change for this move.

Impact Post Maintenance: none

May 23, 19:14 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:30 UTC
Scheduled - Relay Instance specific date and time details:
US MEG Relay - 11 June 2024 8:30 PM - 9:30 PM ET

Reason: MEG Relay Site Maintenance

Impact During Maintenance: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none

Jun 11, 21:34 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M6 (EU France) - 10 June 2024 9:30 PM ET - 1:30 AM ET

Reason: Platform Maintenance

Impact During Portal Maintenance: The following functionality will be impacted during window -
* Delay in updating the device attributes for device view user interface.
* Delay in distribution of policies and rule evaluation.

Impact Post Maintenance: none

Jun 6, 15:08 UTC
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 13:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC)- 10 June 2024 7:30 AM ET - 11:30 AM ET

Reason: Platform Maintenance

Impact During Portal Maintenance: The following functionality will be impacted during window -
* Delay in updating the device attributes for device view user interface.
* Delay in distribution of policies and rule evaluation.

Impact Post Maintenance: none

Jun 6, 15:05 UTC
Completed - The scheduled maintenance has been completed.
Jun 10, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 9 June 2024 9:30 PM ET - 1:30 AM ET

Reason: Platform Maintenance

Impact During Portal Maintenance: The following functionality will be impacted during window -
* Delay in updating the device attributes for device view user interface.
* Delay in distribution of policies and rule evaluation.

Impact Post Maintenance: none

Jun 6, 15:03 UTC
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.