All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223

PLEASE READ: MaaS360 M1 Platform to utilize Akamai Kona Technology - Possible Customer Impact! Read Here: https://www.ibm.com/support/pages/node/6347900

PLEASE READ: MaaS360 M3 Platform to utilize Akamai Kona's Technology - Possible Customer Impact! Read Here: https://www.ibm.com/support/pages/node/1283566

PLEASE READ: The IBM MaaS360 Product Suites will be deprecating support for TLS v1.1 on December 4, 2020. Read Here: https://www.ibm.com/support/pages/node/6361797

Maas360 M1 Instance - US East ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.95 % uptime
Today
Admin Portal Operational
90 days ago
99.95 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Portal Instance specific date and time details:
M3 (US South)- December 3, 2020 9:30 - 10:30 PM ET

Reason: Emergency Maintenance of Local Traffic Manager (LTM). No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Posted on Dec 1, 19:58 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - December 4, 2020 9:30 PM ET - 3:30 AM ET
M3 (US South) - December 4, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be on December 5, 2020**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted November 25, 2020
Posted on Oct 28, 03:43 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - December 5, 2020 9:30 PM ET - 3:30 AM ET
M1 (US East) - December 5, 2020 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted November 25, 2020
Posted on Oct 28, 03:45 UTC
Portal Instance specific date and time details:
M6 (EU France) - December 6, 2020 9:30 - 10:30 PM ET

Reason: Emergency Maintenance of Local Traffic Manager (LTM). No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Posted on Dec 1, 19:59 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - December 7, 2020 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted November 25, 2020
Posted on Oct 28, 03:48 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - December 11, 2020 10:00 AM ET - 8:00 PM ET

Reason: Database Hardware Maintenance

Impact During Portal Maintenance: During this maintenance window changes will be non-impacting.

Impact Post Maintenance: None
Posted on Nov 2, 21:14 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - December 11, 2020 8:00 PM ET - 2:00 AM ET

Reason: Database Hardware Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Posted on Nov 2, 21:16 UTC
Past Incidents
Dec 3, 2020
Completed - The scheduled maintenance has been completed.
Dec 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:01 UTC
Scheduled - Portal Instance specific date and time details:
M1 (US East) - December 2, 2020 9:30 - 10:30 PM ET

Reason: Emergency Maintenance of Local Traffic Manager (LTM). No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Dec 1, 19:55 UTC
Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 UTC
Scheduled - Portal Instance specific date and time details:
M2 (EU Germany) - December 1, 2020 9:30 - 10:30 PM ET

Reason: Emergency Maintenance of Local Traffic Manager (LTM). No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Dec 1, 19:54 UTC
Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 10:07 UTC
Investigating - We are currently investigating this issue.
Nov 26, 08:45 UTC
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 15:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 14:39 UTC
Investigating - MaaS360 M4 Instance - Intermittent Connectivity Issues with M4, reported issue in areas in Android enrollment, Delay in loading My Alert Centre on home page, and intermittent failures in auth API requests.
Nov 23, 14:21 UTC
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.