All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

TLS 1.2 Weak Cipher Deprecation Notification - 11 December 2021: Possible Customer Impact and Action Needed, read here: https://www.ibm.com/support/pages/node/6439547

Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223

Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
99.98 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.93 % uptime
Today
Admin Portal Operational
90 days ago
99.93 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
99.99 % uptime
Today
Admin Portal Operational
90 days ago
99.99 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - November 12, 2021 9:30 PM ET - 5:30 AM ET

Reason for Maintenance: M2 Instance will be moving physical site from Frankfurt Germany to IBM Cloud in Frankfurt Germany.

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Posted on Oct 13, 11:56 UTC
Instance Details: (Date and Time subject to change)
M3 (US South) - December 5, 2021 10:00 PM ET - 11:00 PM ET

Reason: LTM (Load Balancer) Maintenance.

Impact During Maintenance: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Posted on Oct 25, 20:39 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - December 10, 2021 9:30 PM ET - 1:30 AM ET
M3 (US South) - December 10, 2021 10:00 PM ET - 2:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 25, 20:44 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - December 11, 2021 9:30 PM ET - 1:30 AM ET
M1 (US East) - December 11, 2021 10:00 PM ET - 2:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 26, 03:07 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - December 13, 2021 9:00 AM ET - 1:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 26, 03:11 UTC
Past Incidents
Oct 28, 2021

No incidents reported today.

Oct 27, 2021

No incidents reported.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:30 UTC
Scheduled - Portal Instance specific date and time details:

MaaS360 Central Login Service Maintenance : October 18, 2021 9:30 PM - 2:30 AM ET

Reason: Maintenance as referenced in IBM My Notification here : https://www.ibm.com/support/pages/node/6457003
Oct 13, 11:34 UTC
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.