About This Site
Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.
Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity
IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..
Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939
TLS 1.2 Weak Cipher Deprecation Notification - 11 December 2021: Possible Customer Impact and Action Needed, read here: https://www.ibm.com/support/pages/node/6439547
Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223
M2 (EU Germany) - November 12, 2021 9:30 PM ET - 5:30 AM ET
Reason for Maintenance: M2 Instance will be moving physical site from Frankfurt Germany to IBM Cloud in Frankfurt Germany.
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: none
Posted on Oct 13, 11:56 UTC
M3 (US South) - December 5, 2021 10:00 PM ET - 11:00 PM ET
Reason: LTM (Load Balancer) Maintenance.
Impact During Maintenance: No Impact is expected, but minor packet loss may be seen during this window.
Impact Post Maintenance: none
Posted on Oct 25, 20:39 UTC
M2 (EU Germany) - December 10, 2021 9:30 PM ET - 1:30 AM ET
M3 (US South) - December 10, 2021 10:00 PM ET - 2:00 AM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 25, 20:44 UTC
M6 (EU France) - December 11, 2021 9:30 PM ET - 1:30 AM ET
M1 (US East) - December 11, 2021 10:00 PM ET - 2:00 AM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 26, 03:07 UTC
M4 (APAC) - December 13, 2021 9:00 AM ET - 1:00 PM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted December 3, 2021
Posted on Oct 26, 03:11 UTC