All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.88 % uptime
Today
Admin Portal Operational
90 days ago
99.88 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
10.74 Code Release : June 28, 2019 Jun 29, 01:30-07:30 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - June 28, 2019 9:30 PM ET - 3:30 AM ET
M6 (EU France) - June 28, 2019 9:30 PM ET - 3:30 AM ET
M1 (US East) - June 28, 2019 10:00 PM ET - 4:00 AM ET
M3 (US South) - June 28, , 2019 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 21, 2019
Posted on Apr 3, 20:58 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - July 1, 2019 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 21, 2019
Posted on Apr 3, 21:01 UTC
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019
Completed - The scheduled maintenance has been completed.
Jun 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 17, 11:55 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - June10, 2019 9:00 AM ET - 2:00 PM ET
**Maintenance moved from June 3rd to June 10th**

Reason: Database Upgrade

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Apr 3, 20:41 UTC
Jun 9, 2019

No incidents reported.

Jun 8, 2019
Completed - The scheduled maintenance has been completed.
Jun 8, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change up)
M3 (US South) - June 7, 2019 10:00 PM ET - 4:00 AM ET
** Maintenance moved from May 31st, 2019 to June 7, 2019**

Reason: Database Upgrade

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
May 17, 11:57 UTC
Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019
Resolved - June 5, 2019 2:10 ET : MaaS360 M2 Instance - EU Germany all services have been restored.
Jun 5, 18:11 UTC
Update - June 5, 2019, 1:10 PM ET: ETA to restore services in 60 mins.
Jun 5, 17:08 UTC
Identified - June 5, 2019, 12:15 PM ET: Our teams have identified the issue and are continuing to work to restore services.
Jun 5, 16:16 UTC
Investigating - MaaS360 M2 Instance - EU Germany is currently experiencing an unplanned outage, the MaaS360 team is currently working to restore services.
Jun 5, 15:37 UTC
Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.