All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
M6 (EU France) Emergency Database Maintenance : September 25, 2020 Sep 26, 01:00-04:00 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) September 25, 2020 9:00 PM - 12:00 AM ET

Reason: Database Hardware Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Posted on Sep 15, 21:01 UTC
M4 (APAC) Database Maintenance : October 12, 2020 Oct 12, 11:00-14:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - October 12, 2020 7:00 - 10:00 AM ET
*Moved from September 28 to October 12

Reason: Database Hardware Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Posted on Aug 21, 22:37 UTC
Past Incidents
Sep 23, 2020

No incidents reported today.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
M3 (US South) Emergency Network Router Maintenance : September 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:30 UTC
Scheduled - Portal Instance specific date and time details:
M3 (US South) - September 17, 2020 10:30 PM - 12:00 AM ET

Reason: Critical Patching of Router. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Sep 17, 03:32 UTC
Sep 17, 2020
M3 (US South) LTM Emergency Maintenance : September 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:30 UTC
Scheduled - Portal Instance specific date and time details:
M3 (US South) - September 16, 2020 10:30 - 11:30 PM ET

Reason: Emergency Maintenance of LTM. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Sep 15, 21:06 UTC
Sep 16, 2020
M1 (US East)LTM Emergency Maintenance : September 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:31 UTC
Scheduled - Portal Instance specific date and time details:
M1 (US East) - September 15, 2020 10:30 - 11:30 PM ET

Reason: Emergency Maintenance of LTM. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Sep 15, 21:04 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020
10.79 Code Release : September, 14, 2020
Completed - The scheduled maintenance has been completed.
Sep 14, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - September 14, 2020 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted September 4, 2020
Aug 21, 22:17 UTC
Sep 13, 2020
10.79 Code Release : September 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 13, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M6 (EU France) - September 12, 2020 9:30 PM ET - 3:30 AM ET
M1 (US East) - September 12, 2020 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted September 4, 2020
Aug 21, 22:15 UTC
Sep 12, 2020
10.79 Code Release : September 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - September 11, 2020 9:30 PM ET - 3:30 AM ET
M3 (US South) - September 11, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be on September 12, 2020**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted September 4, 2020
Aug 21, 22:12 UTC
Sep 11, 2020
Japan MEG Relay - Emergency Maintenance : September 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 13:00 UTC
Scheduled - Japan MEG Relay - September 11, 9:00 - 9:15 AM ET

Reason: Emergency MEG Relay Server Maintenance

Impact During Portal Maintenance: Intermittent packet loss over the MEG Relay Service may be seen during this window.

Impact Post Maintenance: None
Sep 4, 00:45 UTC
Sep 10, 2020
APAC MEG Relay - Emergency Maintenance : September 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 13:00 UTC
Scheduled - APAC MEG Relay - September 10, 9:00 - 9:15 AM ET

Reason: Emergency MEG Relay Server Maintenance

Impact During Portal Maintenance: Intermittent packet loss over the MEG Relay Service may be seen during this window.

Impact Post Maintenance: None
Sep 4, 00:43 UTC
MEG US01 experiencing outage due to underlying infrastructure issues in IBM Cloud - September 10, 2020
Resolved - This incident has been resolved.
Sep 10, 10:35 UTC
Investigating - We are currently investigating this issue.
Sep 10, 08:55 UTC
M3 (US South) Infrastructure Maintenance : September 9, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:30 UTC
Scheduled - Portal Instance specific date and time details:
M3 (US South) - September 9, 2020 10:30 PM - 11:30 PM ET

Reason: Emergency maintenance to M3 Production infrastructure servers. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Sep 8, 16:50 UTC
Sep 9, 2020

No incidents reported.

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