All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Notification of MaaS360 Platform to utilize Akamai WAF/DDOS Technology read here : https://www-01.ibm.com/support/docview.wss?uid=ibm10886803

Maas360 M1 Instance - US East ? Operational
90 days ago
99.69 % uptime
Today
Admin Portal Operational
90 days ago
99.69 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.69 % uptime
Today
Admin Portal Operational
90 days ago
99.69 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.66 % uptime
Today
Admin Portal Operational
90 days ago
99.66 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.94 % uptime
Today
Admin Portal Operational
90 days ago
99.94 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 13:16 UTC
Update - We are continuing to investigate this issue.
Mar 30, 15:29 UTC
Investigating - We are currently investigating an issue where the admin is not able to make DEP related actions and configurations from the Admin portal.
Mar 30, 13:02 UTC
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 13:37 UTC
Update - We are continuing to investigate this issue.
Mar 26, 13:35 UTC
Investigating - We are currently investigating this issue.
Mar 26, 13:35 UTC
Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 09:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 08:58 UTC
Update - M4 Instance - APAC Not Reachable - March 25' 2020. We are currently investigating this issue.
Mar 25, 07:44 UTC
Investigating - We are currently investigating this issue.
Mar 25, 07:26 UTC
Mar 24, 2020
Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - March 24, 2020 9:00 AM ET - 2:00 PM ET
**Note: date has moved from 23rd to the 24th**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted March 13, 2019
Mar 24, 10:29 UTC
Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M6 (EU France) - March 21, 2020 9:30 PM ET - 3:30 AM ET
M1 (US East) - March 21, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 were moved from March 20 to March 21, 2020**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted March 13, 2020
Mar 18, 15:10 UTC
Mar 21, 2020
Completed - The scheduled maintenance has been completed.
Mar 21, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 15:08 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - March 20, 2020 9:30 PM ET - 3:30 AM ET
M3 (US South) - March 20, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be moved to March 21st, 2020**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted March 13, 2020
Jan 24, 19:45 UTC