About This Site
Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.
Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity
IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..
Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939
Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223
M3 (US South) - June 4, 2021 9:00 PM ET - 9:00 AM ET
Reason for Maintenance: M3 Instance will be moving physical sites from Dallas, TX to IBM Cloud in Washington D.C.
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: none
Posted on Apr 22, 20:41 UTC
M2 (EU Germany) - June 18, 2021 9:30 PM ET - 3:30 AM ET
M3 (US South) - June 18, 2021 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be on June 19, 2021**
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted June 11, 2021
Posted on Apr 22, 20:45 UTC
M6 (EU France) - June 19, 2021 9:30 PM ET - 3:30 AM ET
M1 (US East) - June 19, 2021 10:00 PM ET - 4:00 AM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted June 11, 2021
Posted on Apr 22, 20:47 UTC
M4 (APAC) - June 21, 2021 9:00 AM ET - 2:00 PM ET
Reason: Code Release
Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.
Impact Post Maintenance: Release notes to be posted June 11, 2021
Posted on Apr 22, 20:49 UTC