All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

TLS 1.2 Weak Cipher Deprecation Notification: Possible Customer Impact and Action Needed, read here: https://www.ibm.com/support/pages/node/6439547

Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
99.94 % uptime
Today
Admin Portal Operational
90 days ago
99.94 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.93 % uptime
Today
Admin Portal Operational
90 days ago
99.93 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.33 % uptime
Today
Admin Portal Operational
90 days ago
99.33 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021
M1(US East) - Intermittent issues with Enrolment : Aug 4' 2021
Resolved - This incident has been resolved.
Aug 4, 09:53 UTC
Identified - Observed intermittent issues with enrolment in M1.
Aug 4, 09:52 UTC
Aug 3, 2021

No incidents reported.

Aug 2, 2021
M4 (APAC) Enrollment Service Maintenance : August 2, 2021
Completed - The scheduled maintenance has been completed.
Aug 2, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:31 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - August 2, 2021 9:30 AM - 11:30 ET

Reason: Enrollment Service Upgrade

Impact During Portal Maintenance:
The following services will be unavailable during this maintenance window: enrollment and certificate renewal

Impact Post Maintenance: none
Jul 21, 21:10 UTC
Aug 1, 2021

No incidents reported.

Jul 31, 2021
M3 (US South) and M6 (EU France) Enrollment Service Maintenance : July 31, 2021
Completed - The scheduled maintenance has been completed.
Jul 31, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 05:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M3 (US South) - July 31, 2021 1:30 AM ET - 3:30 AM ET
M6 (EU France) - July 31, 2021 1:30 AM ET - 3:30 AM ET

Reason: Enrollment Service Upgrade

Impact During Portal Maintenance:
The following services will be unavailable during this maintenance window: enrollment and certificate renewal

Impact Post Maintenance: none
Jul 21, 21:08 UTC
M1 (US East) and M2 (EU Germany) Enrollment Service Maintenance : July 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 31, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 03:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M1 (US East) - July 30, 2021 11:00 PM ET - 1:00 AM ET
M2 (EU Germany) - July 30, 2021 11:00 PM ET - 1:00 AM ET

Reason: Enrollment Service Upgrade

Impact During Portal Maintenance:
The following services will be unavailable during this maintenance window: enrollment and certificate renewal

Impact Post Maintenance: none
Jul 21, 21:02 UTC
Jul 30, 2021

No incidents reported.

Jul 29, 2021
M2 (EU Germany) Admin Portal Not Accessible - July 29, 2021
Resolved - The M2 EU Germany instance was not available from approximately 4:10 PM ET to 4:33 PM ET due to connectivity issues between the database and applications. Issue has been resolved.
Jul 29, 20:00 UTC
Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
M1(US East) and M3(US South) and M2(EU Germany) - Admin portal not loading: July 22, 2021
Resolved - This incident has been resolved.
Jul 22, 17:57 UTC
Monitoring - MaaS360 DNS provider resolved the issue. M1(US East), M3(US South) and M2 (EU Germany) admin portal is now reachable without error. We will continue to monitor sites for awhile before resolving incident.
Jul 22, 16:48 UTC
Identified - An issue has been identified with the MaaS360 DNS provider. Steps for mitigation are being investigated.
Jul 22, 16:17 UTC
Investigating - We are currently investigating this issue.
Jul 22, 15:51 UTC
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