All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Mobile Enterprise Gateway Notification: Possible Customer Action Needed, read here: https://www.ibm.com/support/pages/node/6339223

Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Instance Details: (Date and Time subject to change)
M3 (US South) - June 4, 2021 9:00 PM ET - 9:00 AM ET

Reason for Maintenance: M3 Instance will be moving physical sites from Dallas, TX to IBM Cloud in Washington D.C.

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Posted on Apr 22, 20:41 UTC
10.82 Code Release : June 18, 2021 Jun 19, 01:30-08:00 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - June 18, 2021 9:30 PM ET - 3:30 AM ET
M3 (US South) - June 18, 2021 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be on June 19, 2021**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 11, 2021
Posted on Apr 22, 20:45 UTC
10.82 Code Release : June 19, 2021 Jun 20, 01:30-08:00 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - June 19, 2021 9:30 PM ET - 3:30 AM ET
M1 (US East) - June 19, 2021 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 11, 2021
Posted on Apr 22, 20:47 UTC
10.82 Code Release : June 21, 2021 Jun 21, 13:00-18:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - June 21, 2021 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 11, 2021
Posted on Apr 22, 20:49 UTC
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 02:01 UTC
Scheduled - Portal Instance specific date and time details:
M1 (US East) - April 27, 2020 10:00 - 11:30 PM ET

Reason: Firewall patching. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Apr 22, 20:57 UTC
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021
Completed - The scheduled maintenance has been completed.
Apr 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M3 (US South) - April 23, 2021 9:00 PM ET - 5:00 AM ET
M6 (EU France) - April 23, 2021 9:00 PM ET - 5:00 AM ET

Reason: Database Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Customer Administrator Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none
Mar 12, 17:49 UTC
Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.