All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Enrollment Certification Pinning Certificate Rotation Notification - Rotation to occur on 14 April 2022: Possible customer action needed, read here: https://www.ibm.com/support/pages/node/6569555

MaaS360 M4 Platform to utilize Akamai Kona Technology Notification - 6 June 2022: Possible customer action needed, read here: https://www.ibm.com/support/pages/node/6570577

Mobile Enterprise Gateway Notification - Rollout Starting 15 November 2021 : Possible customer action needed, read here: https://www.ibm.com/support/pages/node/6339223

Maas360 M1 Instance - US East ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
10.86 Code Release : 3 June 2022 Jun 4, 01:30-07:30 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 3 June 2022 9:30 PM ET - 3:30 AM ET
M3 (US South) - 3 June 2022 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 27 May 2022
Posted on Apr 22, 18:34 UTC
10.86 Code Release : 4 June 2022 Jun 5, 01:30-07:30 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - 4 June 2022 9:30 PM ET - 3:30 AM ET
M1 (US East) - 4 June 2022 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 27 May 2022
Posted on Apr 22, 18:37 UTC
10.86 Code Release : 6 June 2022 Jun 6, 13:00-19:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - 6 June 2022 9:00 AM ET - 3:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 27 May 2022
Posted on Apr 22, 18:40 UTC
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 11:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - 12 May 2022 7:00 AM ET - 8:00 AM ET

Reason: LTM (Load Balancer) Maintenance

Impact: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
May 12, 00:16 UTC
Completed - The scheduled maintenance has been completed.
May 12, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:32 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M3 (US South) - 12 May 2022 12:30 AM ET - 1:30 AM ET

Reason: LTM (Load Balancer) Maintenance

Impact: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
May 5, 01:15 UTC
Completed - The scheduled maintenance has been completed.
May 12, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:32 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 12 May 2022 12:30 AM ET - 1:30 AM ET

Reason: LTM (Load Balancer) Maintenance

Impact: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
May 5, 01:08 UTC
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:31 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M3 (US South) - 11 May 2022 12:30 AM ET - 1:30 AM ET

Reason: LTM (Load Balancer) Maintenance

Impact: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
May 5, 01:13 UTC
Completed - The scheduled maintenance has been completed.
May 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:31 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M1 (US East) - 11 May 2022 12:30 AM ET - 1:30 AM ET

Reason: LTM (Load Balancer) Maintenance

Impact: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
May 5, 01:06 UTC
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 UTC
Scheduled - Service Details: (Date and Time subject to change)
MaaS360 App Wrapping Service Maintenance : 10 May 2022 1:00 - 2:00 AM ET

Reason: App Wapping server patching.

Impact During Maintenance: App Wrapping service across all instances will not work during this maintenance window. All other admin portal workflows and features will be available.

Impact Post Maintenance: none
May 2, 14:47 UTC
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.