All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
99.69 % uptime
Today
Admin Portal Operational
90 days ago
99.69 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.44 % uptime
Today
Admin Portal Operational
90 days ago
99.44 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.61 % uptime
Today
Admin Portal Operational
90 days ago
99.61 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.92 % uptime
Today
Admin Portal Operational
90 days ago
99.92 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
99.97 % uptime
Today
Admin Portal Operational
90 days ago
99.97 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
10.78 Code Release : June 12, 2020 Jun 13, 01:30-08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 20, 03:49 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - June 12, 2020 9:30 PM ET - 3:30 AM ET
M3 (US South) - June 12, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 will be moved to June 13, 2020**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 5, 2020
Apr 8, 22:53 UTC
10.78 Code Release : June 13, 2020 Jun 14, 01:30-08:00 UTC
Instance Details: (Date and Time subject to change)
M6 (EU France) - June 13, 2020 9:30 PM ET - 3:30 AM ET
M1 (US East) - June 13, 2020 10:00 PM ET - 4:00 AM ET
**M1 and M6 were moved from June 12 to June 13, 2020**

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Master Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 5, 2020
Posted on May 20, 03:53 UTC
10.78 Code Release : June 15, 2020 Jun 15, 13:00-18:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - June 15, 2020 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted June 5, 2020
Posted on Apr 8, 22:56 UTC
M3 (US South) - Hardware Maintenance : July 24, 2020 Jul 24, 01:00-05:00 UTC
Instance Details: (Date and Time subject to change)
M3 US South - July 24, 2020 9:00 PM ET - 1:00 AM ET

Reason: Database Hardware Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Posted on May 20, 04:05 UTC
M2 (EU Germany) - Hardware Maintenance : July 24, 2020 Jul 25, 00:00-06:00 UTC
Instance Details: (Date and Time subject to change)
M2 EU Germany - July 24, 2020 8:00 PM ET - 2:00 AM ET

Reason: Database Hardware Maintenance

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: None
Posted on May 20, 04:02 UTC
Past Incidents
Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020
M6 LTM Emergency Patching : June 2, 2020
Completed - The scheduled maintenance has been completed.
Jun 3, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 02:30 UTC
Scheduled - Portal Instance specific date and time details:
M6 (EU France) - June 2, 2020 10:30 - 11:30 PM ET

Reason: Emergency Patching of LTM. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Jun 2, 14:28 UTC
Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
MaaS360 M3 Instance (US South) - Partial and Intermittent outage : May 29' 2020
Resolved - This incident has been resolved.
May 29, 09:16 UTC
Investigating - MaaS360 M3 Instance (US South)is experiencing Partial and Intermittent outage.
We are currently investigating this issue.
May 29, 05:53 UTC
May 28, 2020
MaaS360 M2 Instance - (EU Germany) Not Reachable : May 28' 2020
Resolved - This incident has been resolved.
M2 is back online and operational from 07:50 AM GMT
May 28, 08:25 UTC
Investigating - MaaS360 M2 Instance - (EU Germany) is not Reachable.
We are currently investigating this issue.
May 28, 07:29 UTC
MaaS360 M2 Instance - (EU Germany) Not Reachable : May 28' 2020
Resolved - This incident has been resolved.
May 28, 07:06 UTC
Investigating - MaaS360 M2 Instance - (EU Germany) is not Reachable.
We are currently investigating this issue.
May 28, 06:04 UTC
May 27, 2020

No incidents reported.

May 26, 2020
MaaS360 M2 Instance - (EU Germany) Not Reachable : May 26' 2020
Resolved - This incident has been resolved.

Scheduled maintenance on redundant power feeds at data center triggered the shutdown of both active and redundant edge routers impacting the connectivity from Internet.
May 26, 09:46 UTC
Investigating - MaaS360 M2 Instance - (EU Germany) is not Reachable.
We are currently investigating this issue.
May 26, 07:47 UTC
May 25, 2020
MaaS360 M2 Instance - (EU Germany) Not Reachable : May 25' 2020
Resolved - This incident has been resolved.

Scheduled maintenance on redundant power feeds at data center triggered the shutdown of both active and redundant edge routers impacting the connectivity from Internet. Detailed RFO will be circulated later.
May 25, 09:15 UTC
Investigating - MaaS360 M2 Instance - (EU Germany) Not Reachable : May 25' 2020.
We are currently investigating this issue.
May 25, 07:49 UTC
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

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