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MaaS360 101 Community
MaaS360 User Community



MaaS360 News


Windows Desktop Management Agent Upgrade - 19 August 2024

The IBM MaaS360 communication technology is getting upgraded to the new Advanced Windows Agent for better performance, scalability, and enhanced security. All users that use the older or deprecated DTM agent must upgrade to the new technology before 1 October 2024.

IBM MaaS360 Ending Support for Android versions 5 and 6 - 5 July 2024

IBM MaaS360 will end support for Android devices running versions 5 (Lollipop) and 6 (Marshmallow) beginning later this year. Effective October 2022, devices running on these OS versions will no longer receive new MaaS360 app updates. MaaS360 for Android agent version 8.0 that will be released in September 2022 will be the final version for Android 5 and 6.

Cloud Extender Email Notifications - 20 June 2024

Microsoft has announced that they will start to block the new assignment of the ApplicationImpersonation role for Exchange Online accounts starting July 2024 and discontinue its use by February 2025.

IBM MaaS360 apps enforcing Apple ATS requirements - 10 January 2024

Application Transport Security (ATS) is a critical security measure designed to enhance the security of all app communications over HTTPS. MaaS360 is taking steps to ensure its apps are fully compliant with the Apple ATS requirements.

IBM Maas360 Upgrade of Communication technology in Cloud Extender - 1 January 2024

The MaaS360 communication technology used between Cloud Extender and MaaS360 server is being upgraded. This change offers several advantages, including improved performance, security, and enhanced service quality. PLEASE REVIEW FOR POSSIBLE IMPACT TO SERVICE!



Maas360 M1 Instance - US East ? Operational
90 days ago
99.64 % uptime
Today
Admin Portal Operational
90 days ago
99.64 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
99.64 % uptime
Today
Admin Portal Operational
90 days ago
99.64 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.64 % uptime
Today
Admin Portal Operational
90 days ago
99.64 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.64 % uptime
Today
Admin Portal Operational
90 days ago
99.64 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
99.64 % uptime
Today
Admin Portal Operational
90 days ago
99.64 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 18 October 2024 9:30 PM ET - 2:30 AM ET
M3 (US South) - 18 October 2024 10:00 PM ET - 3:00 AM ET

Reason: Patching Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none

Posted on Sep 26, 2024 - 11:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 18:28 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M6 (EU France) - 19 Oct 2024 9:30 PM ET - 2:30 AM ET
M1 (US East) - 19 Oct 2024 10:00 PM ET - 3:00 AM ET

Reason: Patching Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none

Sep 26, 2024 - 18:25 UTC
Scheduled
Instance Details: (Date and Time subject to change)
M4 (APAC) - 21 Oct 2024 9:00 AM ET - 2:00 PM ET

Reason: Patching Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: none

Posted on Sep 27, 2024 - 04:11 UTC
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Resolved - This incident has been resolved.
Oct 10, 22:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Oct 10, 21:51 UTC
Update - We are continuing to work on a fix for this issue.
Oct 10, 14:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 10, 14:16 UTC
Investigating - We are currently investigating this issue.
Oct 10, 12:29 UTC
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 05:13 UTC
Scheduled - Relay Instance specific date and time details:
APAC MEG Relay - 09 Oct 2024 2024 8:00 AM - 9:00 AM ET

Reason: MEG Relay site move.

Impact During Maintenance. No Impact is expected, but minor packet loss may be seen during this window. No DNS or IP address change for this move.

Impact Post Maintenance: none

Oct 9, 05:11 UTC
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Completed - The scheduled maintenance has been completed.
Oct 4, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:30 UTC
Scheduled - Portal Instance specific date and time details:
MaaS360 App Wrapping Service: October 3, 2024 9:30 PM ET - 10:30 PM ET

Reason: App Wapping server patching.

Impact During Maintenance: App Wrapping service across all instances will not work during this maintenance window. All other admin portal workflows and features will be available.

Oct 3, 12:36 UTC
Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 01:30 UTC
Scheduled - Relay Instance specific date and time details:
EU MEG Relay - 2 Oct 2024 9.30 PM - 10:30 PM ET

Reason: MEG Relay Site Maintenance

Impact During Maintenance: No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none

Oct 1, 15:57 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.