All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

Notification will be sent through the IBM My Notification Tool. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Notification of MaaS360 Platform to utilize Akamai WAF/DDOS Technology read here : https://www-01.ibm.com/support/docview.wss?uid=ibm10886803

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
99.89 % uptime
Today
Admin Portal Operational
90 days ago
99.89 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.99 % uptime
Today
Admin Portal Operational
90 days ago
99.99 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
10.76 Code Release : December 13, 2019 Dec 14, 02:30-08:30 UTC
Instance Details: (Date and Time subject to change)
M2 (EU Germany) - December 13, 2019 9:30 PM ET - 3:30 AM ET
M6 (EU France) - December 13, 2019 9:30 PM ET - 3:30 AM ET
M1 (US East) - December 13, 2019 10:00 PM ET - 4:00 AM ET
M3 (US South) - December 13, 2019 10:00 PM ET - 4:00 AM ET

Reason: Code Release

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 6, 2019
Posted on Oct 21, 11:13 UTC
10.76 Code Release : December 16, 2019 Dec 16, 14:00-19:00 UTC
Instance Details: (Date and Time subject to change)
M4 (APAC) - December 16, 2019 9:00 AM ET - 2:00 PM ET

Reason: Code Release

Impact During Minor Portal Maintenance: The following services will be unavailable during this maintenance window: New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted December 6, 2019
Posted on Oct 21, 11:40 UTC
Past Incidents
Nov 16, 2019

No incidents reported today.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
M6 FW/LTM Critical Patching : November 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:01 UTC
Scheduled - Portal Instance specific date and time details:
M6 (EU France) - November 13, 2019 9:00 PM ET - 10:00 PM ET

Reason: Critical Patching of FW/LTM. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Nov 12, 19:06 UTC
Nov 13, 2019
M2 FW/LTM Critical Patching : November 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 UTC
Scheduled - Portal Instance specific date and time details:
M2 (EU Germany) - November 12, 2019 9:00 PM ET - 10:00 PM ET

Reason: Critical Patching of FW/LTM. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Nov 12, 19:08 UTC
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
M3 (US South) Network Switch Emergency Maintenance : November 9th, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:30 UTC
Scheduled - Portal Instance specific date and time details:
M3 (US South) - November 9th, 2019 5:30 AM ET - 7:00AM ET

Reason: Emergency Maintenance on Network Switch.

Impact During Maintenance: There will be intermittent outages of Cloud Extender Services.

Impact Post Maintenance: none
Nov 6, 20:17 UTC
Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
US MEG Relay Maintenance : November 4, 2019
Completed - The scheduled maintenance has been completed.
Nov 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 UTC
Scheduled - Instance specific date and time details:
US MEG Relay - November 4, 2019 3:00 AM ET - 6:00 AM ET

Reason: There will be a 5-10 minute outage sometime during this 3 hour window due to rolling switch maintenance at the data center where this MEG Relay is located.

Impact Post Maintenance: none
Oct 21, 11:09 UTC
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

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