All Systems Operational

About This Site

Welcome to the IBM MaaS360 System Status page, this site will provide real-time status of the IBM MaaS360 services, incident reporting and scheduled maintenance.

Visit the MaaS360 customer support here: https://www.ibm.com/security/mobile/maas360/support
Visit the MaaS360 support community here: https://ibm.biz/learnmaas360
Visit the MaaS360 user community here: http://ibm.biz/maas360usercommunity

IBM MaaS360 has 5 customer instances and the information below defines services based on the individual customer instance. (M1, M2, M3, M4 and M6) If you do not know which instance your customer resides, it is based on the first number of you billing ID. Start with '1', then the customer resides on M1, etc..

IBM My Notification Tool is a tool that can be used across IBM products to receive notifications via email for marketing, security bulletins, release notifications, etc. This tool does not send notifications out for this status page. To register for notifications, read here: https://www-01.ibm.com/support/docview.wss?uid=ibm10743939

Mobile Enterprise Gateway Notification - Final Migration on 13 October 2022: Possible customer action needed, read pre-requisites here: https://www.ibm.com/support/pages/node/6339223

Microsoft Basic Authentication Deprecation - Possible Impact Notification on 1 October 2022: Microsoft will be deprecating Basic Authentication in all tenants on 1 October 2022. This may impact customers who still have Basic Authentication configured within the MaaS360 platform. Customers currently using Basic Auth will need to move policies to Modern Authentication before 1 October 2022. For more details: https://www.ibm.com/support/pages/node/6615243

IBM MaaS360 Cloud Extender Windows Server 2012 End of Support - 15 November 2022: Details here: https://www.ibm.com/support/pages/node/6603393

IBM MaaS360 New Threat Management Service Migration - Starting 7 October through End of November: Details here: https://www.ibm.com/support/pages/node/6825319

IBM MaaS360 Windows DTM Location Service Deprecation Notice: Details here: https://www.ibm.com/support/pages/node/6842283

Uptime over the past 90 days. View historical uptime.
Maas360 M1 Instance - US East ? Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
99.98 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M2 Instance - EU Germany ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
MaaS360 M3 Instance - US South ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
MaaS360 M4 Instance - APAC ? Operational
90 days ago
99.96 % uptime
Today
Admin Portal Operational
90 days ago
99.96 % uptime
Today
Cloud Extender Operational
Device Enrollment Operational
Maas360 M6 Instance - EU France ? Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
Cloud Extender Services Operational
Device Enrollment Operational
Mobile Enterprise Gateway (MEG) Relays Operational
US MEG Relay Operational
EU MEG Relay Operational
APAC MEG Relay Operational
Japan MEG Relay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 29, 2023
MEG Relay (APAC and Japan) Maintenance : 29 March 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 13:00 UTC
Scheduled - Relay Instance specific date and time details:
APAC and Japan MEG Relay - 29 March 2023 9:00 - 11:00 AM ET

Reason: MEG Relay code upgrade. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Mar 28, 20:36 UTC
MEG Relay (US and EU) Maintenance : 28 March 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 04:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 UTC
Scheduled - Relay Instance specific date and time details:
US and EU MEG Relay - 28 March 2023 10:00 PM - 12:00 AM ET

Reason: MEG Relay code upgrade. No Impact is expected, but minor packet loss may be seen during this window.

Impact Post Maintenance: none
Mar 28, 20:35 UTC
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023
10.89 Code Release : 20 March 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M4 (APAC) - 20 March 2023 9:00 AM ET - 3:00 PM ET

Note: Risk Rule Configurator and Security Dashboard will be unavailable for 30 minutes prior to maintenance window.

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 10 March 2023
Feb 9, 21:45 UTC
Mar 19, 2023
10.89 Code Release : 18 March 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 02:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M6 (EU France) - 18 March 2023 9:30 PM ET - 3:30 AM ET
M1 (US East) - 18 March 2023 10:00 PM ET - 4:00 AM ET

Note: Risk Rule Configurator and Security Dashboard will be unavailable for 30 minutes prior to maintenance window.

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 18 March 2023
Feb 9, 21:43 UTC
Mar 18, 2023
10.89 Code Release : 17 March 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 02:30 UTC
Scheduled - Instance Details: (Date and Time subject to change)
M2 (EU Germany) - 17 March 2023 9:30 PM ET - 3:30 AM ET
M3 (US South) - 17 March 2023 10:00 PM ET - 4:00 AM ET

Note: Risk Rule Configurator and Security Dashboard will be unavailable for 30 minutes prior to maintenance window.

Reason: Code Release

Impact During Portal Maintenance: The following services will be unavailable during this maintenance window: Admin Portal, Web Services, New Enrollments, End User Portal, Cloud Extender Functions (Actions initiated from the portal UI, re-enrollments, Shared Device New user AD sign in, AD/LDAP Functions) and Admin portal AD/LDAP Authentication.

Impact Post Maintenance: Release notes to be posted 10 March 2023
Feb 9, 21:42 UTC
Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

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